TERMS AND CONDITIONS
Welcome to Leo Trains Dogs. By enrolling your dog in our training services, you (the “Client”) agree to the following terms and conditions:
1.Booking and Payment Terms
Booking: All training sessions must be booked in advance. Bookings are subject to availability. Bookings will be confirmed once the payment and consultation form have been received.
Payment: We will provide you with an invoice to be paid fully via bank transfer before the start of the training session.
Package Deals: If you purchase a package of training sessions, the total amount must be paid upfront. Any unused sessions must be scheduled within the given timeframe of purchase, or they will expire. For a package of two session, this timeframe is a month. For a package of four sessions, this timeframe is two months, For a package of six sessions, this is 3 months.
2. Cancellation and Rescheduling Policy
Cancellations: Cancellations or rescheduling must be made at least 48 hours before the scheduled session. Cancellations made with less than 48 hours’ notice will result in forfeit of that session, and you will be charged in full.
No-Shows: If you fail to show up for a scheduled session without prior notice, you will forfeit that session and be charged in full.
Emergency Cancellations: In the case of emergencies (medical issues, etc.), exceptions to the cancellation policy may be made at Leo Trains Dog’s discretion.
3. Severe Weather or Illness Rescheduling Policy
Severe Weather: In the event of severe weather (e.g., thunderstorms, snowstorms, or other hazardous conditions), Leo Trains Dogs may reschedule the session without penalty. Clients will be notified as soon as possible by phone or email, and the session will be rescheduled to a mutually agreed-upon date and time.
Trainer Illness: If the trainer becomes ill and cannot conduct the session, the Client will be notified at the earliest opportunity via phone or email, and the session will be rescheduled. No cancellation fee will apply.
4.Veterinary Responsibility
Trainer’s Recommendation for Veterinary Care: If during the course of training, Leo Trains Dogs observes any physical, behavioural, or health issues with the dog that may require veterinary attention, the Client will be promptly informed. It is the Client’s responsibility to seek veterinary advice and treatment as soon as possible.]
Mandatory Vet Visits: If Leo Trains Dogs deems it necessary for the dog’s safety, health, or well-being, the Client must visit a licensed veterinarian before continuing with any further training sessions. This includes, but is not limited to, issues such as signs of illness, injury, or abnormal behaviour that may suggest underlying health problems.
Suspension of Services: Training sessions may be temporarily suspended at Leo Trains Dogs’ discretion until the Client provides proof that a veterinarian has assessed the dog and deemed it fit to continue training. No refunds will be issued for any sessions forfeited due to failure to seek veterinary care when instructed.
Liability: Leo Trains Dogs is not responsible for any medical or veterinary expenses incurred by the Client as a result of following this recommendation.
5. Client Responsibilities
Dog’s Health and Behaviour: Clients must disclose any health issues, allergies, or behavioural problems the dog may have prior to the start of training. Failure to do so may result in termination of services. It’s vital that all the information on the consultation form is correct to ensure the safety of all parties.
Vaccinations: All dogs coming to group classes must be up-to-date on vaccinations. Proof of vaccination may be required before services begin. This does not apply to puppies waiting for their final vaccinations or dogs that are unable to get vaccinated for medical reasons.
Leashes and Equipment: Clients must provide their own leashes, collars, and any other equipment requested by the trainer.
Dog’s Safety: Clients are responsible for their dog’s safety during training sessions. Dogs must remain on a leash unless otherwise instructed by the trainer.
6. Trainer’s Responsibilities
Professional Conduct: Leo Trains Dogs promises to deliver services in a professional, humane, and ethical manner. Our trainers will use positive reinforcement methods and aim for the well-being of both the dog and the client.
Session Timing: Each training session will last 45 – 60 min and the Pre Puppy Arrival session will last 60 min. The trainer will arrive promptly, and if delays occur due to unforeseen circumstances, clients will be notified as soon as possible.
Results: While we will use our expertise to help your dog learn, individual results may vary depending on the dog’s temperament, age, breed, and the consistency of the training at home. We cannot guarantee specific results or how long it will take to achieve those.
7. Group Classes Policy
Booking and Payment: All group classes must be booked and paid for in full before the class start date to secure your spot. Spaces are limited and allocated on a first-come, first-served basis.
Cancellations: Cancellations for group classes must be made at least 7 days prior to the start of the first class. Cancellations made less than 7 days in advance will not be eligible for a refund or rescheduling.
Missed Classes: If you miss a scheduled group class for any reason, the missed class will not be refunded, rescheduled, or credited toward future sessions. Clients are responsible for attending all classes as scheduled.
Dog’s Suitability: Dogs displaying aggressive or disruptive behavior during a group class may be asked to leave for safety reasons. In such cases, no refunds will be issued for the remaining classes. The Client may be offered private training sessions as an alternative at an additional cost.
Vaccinations: Proof of up-to-date vaccinations (including rabies, distemper, and parvovirus) is required for all dogs attending group classes (at least 1 vaccination for Puppy Class). Failure to provide proof of vaccinations will result in removal from the class without a refund.
8. Liability
Dog’s Behaviour: The Client acknowledges that dogs can be unpredictable, and the trainer cannot be held responsible for any injuries or damages caused by the Client’s dog during or after the training session.
Third Parties: Leo Trains Dogs is not liable for any injuries or damages caused by third parties during training sessions, including other animals or people.
Client’s Property: Leo Trains Dogs is not responsible for any damage to the Client’s property caused by the dog during training sessions.
Indemnification: The Client agrees to indemnify and hold harmless Leo Trains Dogs and its trainers from any claims, damages, or legal actions arising from their dog’s behaviour during or after the training sessions.
9. Termination of Services
Leo Trains Dogs reserves the right to terminate services if:
The dog displays dangerous or aggressive behaviour that the trainer deems unsafe.
The Client fails to comply with the trainer’s instructions.
The Client does not disclose relevant information about the dog’s health or behaviour.
Refunds for unused services will be made on a prorated basis unless otherwise specified.
10. Use of Media
Photos and Videos: With the Client’s permission, Leo Trains Dogs may take photos or videos of you or the dog during training sessions for promotional use on social media, websites, and marketing materials.
Confidentiality: Any personal or contact information shared by the Client will be kept confidential and used solely for business purposes.
11. Privacy Policy
We respect your privacy. Any personal information collected for booking and payment will be used only for internal purposes and will not be shared with third parties unless required by law.
12. Dispute Resolution
In the event of a dispute between the Client and Leo Trains Dogs, both parties agree to attempt to resolve the matter through mediation before pursuing legal action.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any legal actions must be filed in a court located in England and Wales.
Acceptance of Terms
By booking a session or signing up for services with Leo Trains Dogs the Client agrees to these terms and conditions.